| Although usability is becoming increasingly studied in the field of information technology, there is surprisingly little research committed to understanding how user interactions are evaluated in healthcare settings. Even fewer studies examine the perceptions of usability from nursing users. Understanding this perspective is vital to workflow integration and patient care in hospital environments as nurses are often responsible for the majority of documentation during patient encounters. This study uses focus groups with direct care nurses at an academic hospital to capture these perceptions on usability factors, how they are evaluated in clinical information systems, and why these factors impact user satisfaction. Participants were asked to assess a current clinical system survey tool to evaluate how well it reflects the expectations nursing users have for usability. The results of this study have led to informed recommendations for evaluation methods that align with user expectations, as well as opportunities for future research. |
