An investigation of humanizing elements as a factor of visitor satisfaction found in two atrium-type casino resort hotels

The purpose of this study was to investigate the extent to which humanizing components have affected user satisfaction in large interior open spaces of two buildings, which was defined as public atrium space.;Relevant data for the study were collected through a questionnaire and direct participant observation. The observing process and the data obtained from individual user questionnaires provided the basis for assessing the user satisfaction and the extent of humanizing elements found for each space. Appropriate statistical techniques were employed to analyze the data.;The specific objectives of the investigation were: (1) To determine the extent of use and factors of user satisfaction observed in the interior public open spaces of these two resort casino hotels; (2) To determine from questionnaire data the degree of user satisfaction for each atrium; (3) To suggest a basic hierarchy of the most important humanizing elements for hotel atria design.;Finally, from the investigation, certain recommendations provide some future directions for research on public atrium spaces.;Public atria spaces were investigated to determine the correlation between various humanizing elements found in these public spaces and the degree of user satisfaction. By means of two methodologies, participant observation and a user survey, the behavior of both individuals and groups using these selected atrium spaces was evaluated to determine user satisfaction found in the atria of two urban resort casino hotels in Las Vegas.