| This work presents a comparative evaluation of supplier selection processes in different corporate environments using a multiple exploratory case study approach and the ISO 9000 standards. The corporate environments examined were a pharmaceutical, an agricultural equipment company, and an injection molding organization. This research indicates that the supplier performance measurement criteria most commonly used by these industries are quality, delivery and service. Also, depending on the corporate environment of these industries, the importance of these performance metrics can vary. In general, quality is the most important criterion in the organizations studied. Delivery is a critical supplier's performance measure in the pharmaceutical industry, since the reliability of the suppliers is affected in case of delivery failure in this sensitive market. Finally, these organizations continuously review and implement effective quality systems following the rigorous ISO 9000 series of standards and most companies have developed in-house procedures and softwares for the supplier selection process. |
