| Interruptions are a dynamic part of the modern workplace. At the same time, the quest for information has become a significant workplace task. Building on prior research, this study: (a) tested the effect of interruptions on workplace search while manipulating how the interruption was conveyed to the participant, and (b) explored how interruptions are managed, and developed a two stage strategic framework for interruption management. In a simulated work place setting, (within-subjects experimental design) fifteen workplace participants were treated to three types of interruptions: by Telephone, In-Person, and via Instant Messaging. Results suggest that interruptions affect the length of time required to complete a search task, but not its outcome. There was no effect of modality. In addition, this study identified a two stage approach to interruption management strategies. |
