On The Problems And Countermeasures Of The Construction Of 12366 Tax Service Platform In Jilin Province

In recent years,with the government continuously deepening the reform of "streamline administration,delegate powers,and improve regulation and services” and optimizing the business environment,the vitality of market players has been stimulated,and the economy has continued to operate smoothly and develop with high quality.As a government department responsible for the organization and implementation of taxation,social insurance premiums,and non-tax revenue collection management,the taxation authority must continue to deepen the reform of the taxation system to " streamline administration,delegate powers,and improve regulation and services”,optimize the taxation business environment,serve economic and social development,and help build a well-off society in an all-round way.It is necessary to improve the level of facilitation of taxation and payment all along,continue to promote the ability of online taxation and payment,improve and expand the functions of the electronic tax bureau,and realize more than 90% of taxpayers' main tax-related services online."Contactless" online taxation is inseparable from the publicity and guidance of policy and answering questions of the 12366 tax service platform.Building a 12366 tax service platform that satisfies taxpayers has become an important part of tax collection and management.This article briefly compares the new public service theory and the new public management theory,condenses the essence of the new public service theory,and discusses the combination of the new public service theory and taxation service.From the perspective of the new public service theory,it was researched and analyzed that the construction of the 12366 tax service platform of the Jilin Provincial Taxation Bureau.The problems found in the development process,the organizational structure and theoperation of the 12366 tax service platform of the Jilin Provincial Taxation Bureau were mainly reflected in the deployment of manpower,the application of tax service platforms,the boundaries of acceptance services,and performance appraisal management.Through analysis and research the current status of New York City 311 service,the12345 citizen service hotline of Jinan,12366 Shanghai(International)Tax Service Center and other typical hotlines at home and abroad,we affirm the empirical advantages of typical hotline cases,which provides reference for the construction and put forwards reasonable suggestions for the development of the 12366 tax service platform of the Jilin Provincial Taxation Bureau.