Research On Taxation Service Optimization Of Huaian Taxation Bureau Under The Background Of "Internet +"

With the rapid development of China’s economy,public service functions have become one of the core functions of modern government.It is urgent to accelerate the transformation of government functions and comprehensively promote the construction of a service-oriented government.In this context,it’s been difficult for traditional tax service model to meet the taxpayer’s taxation needs,and taxation service methods need to be expanded urgently.How to effectively improve the tax service efficiency has become a problem for the grassroots tax authorities.With the popularization of new Internet technologies such as big data,Internet of Things,and cloud computing,the State Administration of Taxation timely put forward the"Internet + Tax" action plan,which provides a scientific top-level design for promoting the deep integration of Internet innovation and taxation,"Internet + Tax service” has become a new trend.After practice and exploration in recent years,tax authorities at all levels have achieved certain results in promoting the "Internet + Tax service" work.While due to the limitations of traditional tax service concepts,hardware & software factors,further optimization of tax service has fall into a bottleneck.In recent years,the Huai’an City Taxation Bureau has actively implemented the“ Internet + ” action plan initiated by State Administration of Taxation.Many explorations in tax payment service optimization has been achieved,e.g.: further widening payment channels,expanding credit value-added services,using big data to help enterprises,and simplifying tax payment process etc.,all of which have achieved certain results,and taxpayer satisfaction has been continuously improved.But at the same time,the Huai’an City Taxation Bureau still has certain problems in the areas of self-service tax equipment maintenance,network tax service coverage,policy publicity,consulting team building,and tax-related data sharing.This paper analyzes the problems through questionnaires and interviews with relevant personnel.Based on these problems,combined with domestic and foreign advanced experiences,it puts forward several countermeasures regarding the taxation service optimization work of the Huai’an Taxation Bureau under the "Internet +" background.Countermeasures:First,Build a talent pipeline which adapts to modern tax services,thus to provide strong support for tax service optimization;Second,improve the tax services efficiency,continuously improve the quality and efficiency of services based on the needs of taxpayers;Third,develop processes within the framework of laws andregulations,reduce tax processing costs by simplifying inter-departmental process;Fourth,integrate resources and strengthen collaboration,promote tax-related data sharing on the premise of avoiding the Internet risks;Fifth,strengthen the assessment and supervision mechanism,put the taxation service optimization into practice.