The Optimized Study Of Z Company's Quayside Container Crane System's Customer Service

With the development of economy globalization and regional integration,the throughout traffic of terminal is increasing,numerous containers are coming in and out of the terminal in a short time.Thus,overseas trade has also changed the quay container crane's after-sales service.The overseas trade changes the customer 's service of container crane's system.Being the top global equipment and manufacturing company,Z company is gradually mixing informationization and digitization based on history data by using industrial tools and machines and promoting its customer service and to realize the terminal's efficiency,safety,environment friendly and other advantages.The essay is studying through the introduction of container crane's industry in history and meaning nowadays,and studying the customer 's service from home and abroad.Afterwards,accompanying with Z company's actual operation,to start by the process of customer 's service and make practical analysis of the issue occurred in the customer's service of container crane's system.Through qualitative and quantitative analysis,to study Z company's container crane's system customer 's service:First,state the customer 's service theory from home and abroad,current equipment manufacturing industry customer 's service situation and study its assessment index,which lays the foundation for the essay study.Second,introduce the concept,current situation of container crane 's system and point out the issue in the customer 's service,which are information integration,hardware issue,maintenance spare part,and also figure out the optimized analysis of customer 's service of container crane's system.Finally,through some specific customer's service issue of container's crane system occurs in the reality,make optimized study on the above three issues,information integration-introduce information integration and characteristics of customer 's service management,he essay puts emphasis on importance of information integration of the container crane system's and promote the customer service management of the container crane's system.With the development of overseas trade,the terminal container crane 's throughput traffic is increasing and huge amount of container goes in and out of the port.On the aspect of automated container terminal,the digitalization represents the future core tendency.Through the optimized level of the information integration,the customer 's service information integration uses the SAP original modules,explores and studies the specific customer 's service system according to Z Company.To speed up the customer 's service corresponding process,the goal of information integration is to strengthen customer 's service goal and changing control,communication management,team management,risk control and quality management.Hardware issue-base on Z company's customer service system,container crane's system includes mechanical,electrical,hydraulic and other parts data integration.In the function realization of the customer 's service,to achieve quick response and shorten service period by information integration of the maintenance model normal distribution optimization.Maintenance spare part issue-to reduce spare part's storage and make control strategy in order to improve quality and raise efficiency and reduce cost by two-eight method,the centre-of-gravity method;promote company's core competence.While exploring wider market,Z company should improve current crane system's customer service management.By solving Z company crane system's actual issue in the process of exploration,the customer service could be optimized,that is raising working efficiency,reducing operation cost and avoiding risk.Finally,by comparing the before and after customer 's service optimization of Z company's container crane,we can see obvious optimized effect of information integration,hardware issue and spare parts' storage on the customer service.Finally,we hope to spread these methods to other similar companies and offer samples to refer customer 's service management.