The Impact Of Hotel Managers’ Role Stress On Employee’s Role Stress From The Perspective Of Empowerment

In the context of the increasingly diversified needs of hotel customers,intensified competition in the industry,and the ever-changing technology,hotel employees are facing increasing work pressure.Hotel middle management is not only a subordinate of the senior management of a hotel,but also a superior of the grass-roots staff.They need to transform between different roles,so it is a common universal phenomenon that managers experience heavy role pressure.Grass-roots employees also face problems such as heavy workloads,low pay,irregular and long working hours,and role stress.Since Kahn first put forward the concept of role stress in 1964,the academia has done a lot of research on role pressure.In the existing researches,the academic community mainly take managers and employees as research object to discuss the impact of role stress on work attitude,work performance,work enthusiasm and other aspects,but rarely discuss the impact of managers’ role pressure on the employees’ role pressure in the same research.In view of this,based on the cross-effect theory of pressure,this study attempts to explore the influence path of managers’ role pressure on employees’ role pressure,and study the mediating role of leader empowering behavior in the relationship between managers’ role pressure and employees’ role pressure.In addition this study try to explore the moderating role of managers’ power distance between managers’ role pressure and their leader empowering behavior.Using the questionnaires of 92 department leaders and 675 employees of 28 star hotels(four-star,five-star)in Beijing,Shanghai,Fujian,Jiangsu,Henan and Zhejiang to test the concept model and assumptions proposed by the author.The data analysis results show that:(1)The role ambiguity and role overload of managers have significant positive effects on the role ambiguity and role overload of employees;(2)Manager’s empowering behavior plays an mediating role on the positive relationship between managers’ role overload and employees’ role overload;manager’s empowering behavior plays an mediating role on the positive relationship between managers’ role ambiguity and employees’ role ambiguity;(3)The manager’s power distance negatively moderates the negative relationship between managers’ role ambiguity and their leader empowering behaviors.That is,compared with the low power distance,in the case of high managers’ power distance,the role ambiguity of managers has a greater negative impact on their leader empowering behaviors.On the basis of data and theoretical analysis,the author proposes several management measures for dealing with hotel employees’ role stress(management staff and grass-roots staff)and taking full advantage of positive effect of leader empowering behavior:(1)Attach importance to the management of managers’ role stress and reduce the cross-transmission effect of manager role stress on employee role stress;(2)Encourage middle and lower-level managers to show empowering leadership behavior;(3)Create an equal and trustworthy hotel environment,encourage managers to actively develop subordinate resources,and reduce their work pressure through authorization.