Study On Evaluation Program Of Service Engineers Of Knorr Company

To strengthen enterprise position in the whole industry will need to improve the overall level of the employee's performance.In order to effectively improve the production efficiency of enterprises and accelerate the completion of their production goals,enterprises need to focus on how to strengthen the performance of employees.Therefore,we can combine theory with practice.Studying the modern human resource management related knowledge carefully,and choose a set of measures to evaluate the performance these measures should be based on the actual situation of the enterprise.China's high-speed rail industry and fast growing of rail transportation,Knorr company carry on bigger competition and pressure in the industry.Those pressure not only comes from the industry,but also exists in the enterprise.It is mainly caused by the gradual negligence of the management of employees in the company in the process of the company's continuous development.Under the management system of the whole company,engineers who are responsible for the after-market service of the company's products are often neglected and lack of management.However,its ability to connect the market and the company,effective management a certain extent determines the company's market development.In addition,performance management plays a key role in its management measures.Therefore,in order to avoid the situation that engineers' working enthusiasm is not high due to lack of performance management,lack of sense of responsibility,and customers' dissatisfaction with after-sales service,the company should develop a complete performance management system for after-market service engineers as soon as possible.Therefore,a complete and clear study of the current situation of knorr company should be carried out before making a plan.Understand the self-set goal of service engineer,familiar with the stage development goal of the company.Then,on the basis of realizing the current development requirements of the company and satisfying the self-development of employees,each project used to evaluate performance is determined.Learning modern knowledge of performance management,master key points,and connect with the actual situation of the company,so as to improve the performance evaluation level of the company and enable the company to develop efficiently.On the basis of clarifying the current strategic objectives of Knoll company and combining with the post responsibility requirements of after-sales service engineers,it is the important basis and source of the development of performance appraisal indicators.Based on the analysis of the existing problems of the original performance appraisal scheme,this paper concludes the deficiencies of the existing appraisal scheme and finds the reasons for the above deficiencies through analysis.In optimizing the design of the original performance evaluation scheme,starting from the strategic goals of the company,combined with modern performance appraisal management related theory,through the use of the BSC tool to analyze and decompose the company strategic target,and then from the dimensions of the BSC transition,raises conforms to the aftersales service engineer of key performance indicators,and finally by the weighting factor top leaders within the company,determine the weight coefficient of the key performance indicators,in combination with the practical situation of knorr company design a new examination cycle and evaluation principles.Through comprehensive analysis and optimization measures,we can clearly see the process of key performance indicator assessment system of grass-roots after-sales service engineers,and a more systematic performance assessment management system can make employees and enterprises develop together.At the end of this paper,some guarantee measures are put forward for the new performance appraisal scheme,which can effectively implement the new scheme.