Research On Performance Management Of Yunnan 12366 Tax Pavment Service Hotline

With the deepening of tax collection and management system reform in recent years,tax payment service has been deeply integrated with tax administration,and established its core position in tax work.With the traffic volume of yunnan tax 12366 tax payment service hotline increasing year by year,the function of performance management of tax payment service hotline is obviously reflected.Second,the connection rate is maintained at a high level,which better meets the needs of taxpayers.Third,the answer rate has been steadily improved,and the quality and efficiency of tax payment services have been improved simultaneously.For tax authorities,optimizing the performance management of 12366 hotline can further exert the positive incentive and negative constraint effect of performance management and continuously improve the quality of tax payment service of hotline.Tax tax service hotline 12366 in yunnan,the author of this paper research and analyze performance management work,on the basis of the theory of objective management and 360 degree performance appraisal theory,by methods of literature,questionnaire,interview method,combining performance management results in case analysis,analysis of the present condition of the hotline performance management,the main problems and their reasons,main research hotline management performance evaluation content,evaluation index,management status and the result is applied,and puts forward the countermeasures and Suggestions to solve the problem.According to the special working mode of yunnan tax hotline 12366,this paper puts forward Suggestions on the improvement of performance management from the aspects of performance management concept,management structure and management process,promotes the scientific and standardized development of 12366 hotline,improves the overall working level of tax payment service,and promotes the construction of harmonious tax collection and payment relationship.