BPR-Based Information System Improvement Of EMS For SX Company

In the rapid development at the same time,to offer better service,is to improve productivity,to change management process.Facing the new competition,express logistics enterprises have no choice.To improve sales,reduce costs,and improve customer service,the enterprise must be full of confidence to the information technology and keep the input and management of continuous.This paper will take SX postal express logistics company EMS business as an example,starting from the company of business process analysis,further analysis on the construction of company information system management system based on business process,the key role of strengthening information system in customer relationship management,form the improved scheme of CRM management system based on Information System,and the overall improvement of the informatization level management and customer relationship SX EMS business,has important significance to the competitive advantage of enterprises through information technology management.Firstly,this paper describes the SX EMS business process and information optimization problem of system research background,research significance,research ideas,research methods,research contents and frame etc..Secondly,briefly introduces the business process management theory,business process and information integration of the related literature,SX Corporation EMS business information system based on business process has laid a theoretical foundation.Third,combining the current situation of SX company EMS business system,analyses the advantages,disadvantages,opportunities and threats of the current SX EMS business processes and information management,in order to optimize the management information system based on business process laid the foundation for the analysis of reality,contribute to the formation of ideas and content system optimization information system.Fourth,based on the analysis,especially in view of the current SX business process system optimization,to optimize management information system for business process system after optimization,the system structure and content optimization from a mobile platform technology,transportation management,call center and several other key module of the information system.Further,based on the structure optimization of information system,introduces the improved customer relationship management system based on optimization,from the customer management structure,classification management,life cycle management and so on several aspects to improve the SX company EMS business information of customer relationship management system.Finally,according to the information system after optimization and customer relationship management system,this paper puts forward the safeguard measures of SX company EMS business implementation,including strengthening the implementation of business diversification strategy,optimize the market customer relationship management capability,strengthening the line network support,security mechanism and improve the level of customer service and satisfaction.This study analyzed the SX company EMS business from the business process information systems point of view,put forward by strengthening EMS business competition ideas of market information systems optimization.The conclusion of the study will be on the EMS business has important theoretical and practical significance from the external environment has concerned transition to improve internal management information system capability.At the same time,also has the important practical significance to the other logistics industry express company using the information system to enhance the operational capacity and competitive strength.Future research may consider in the information system structure based on the optimized,further will integrate the information system to other business,information management of change from extensive management to the standard.In addition,information system as a formal institutional management form of influence on the performance of the company is mainly to enhance the efficiency and reduce the cost,but the impact of growth on the company's future competitive advantage and long-term performance have significant limitations.Future research can further.Future research can further information from the point of view,discuss the important influence of electronic commerce mode and strategy by the extension of information system in the company's future performance growth.