Survey Of The Development Of Electronic Business In The W Branch Of The Construction Bank

Today,with the rapid development of online payment,commercial Banks are withdrawing from their e-banking services to provide customers with more convenient and faster financial servive base and replaces some functions of branches.Urumqi's business volume and income account for more than half of Xinjiang,so the development of Urumqi's electronic bank has an important influence on the development of national electronic bank.So,the current situation of electronic banking development,the customer's use of electronic banking habits is a question worthy of our concern.This article research is the basic information of respondents and first close related to the electronic banking business status quo,to find the CCB Urumqi branch of the electronic banking customer base concentration,with the development of the undeveloped customers,potential customers,and so on,the second to do is to survey the data statistical analysis to find the CCB e-banking problems existing in the development of Urumqi branch.Finally,this paper proposes a reasonable solution to specific problems.This article is divided into five chapters to discuss the electronic banking business.In the introduction part of the first chapter,the research background,this paper introduces the present situation of Urumqi branch,including the introduction of basic condition,department function introduction,electronic banking features and function is introduced and an outline of e-banking users.The third chapter and the fourth,including the basic situation of the customer analysis,customer choose to use the way of electronic banking,cause analysis,in the last section of this chapter is further introduced the customer satisfaction of electronic banking,the problems existing in the fourth chapter of this questionnaire,first discusses the electronic banking business is dealt with in the first quarter,and the use of questions,involves marketing problems of electronic banking in the second quarter,the third section is the electronic banking risk management issues.In the last part of this paper,chapter 5,this paper analyzes and solves a series of problems proposed in chapter 4 and puts forward corresponding countermeasures and Suggestions.