A Study On The Influence Mechanism Of Shock On Employee Turnover In Reception Industry

The retention of the superior staffs has become a difficult problem of Chinese enterprises,especially in the population-intensive reception industry.The results of the existing research showed that shock was an important incentive for employees' turnover,but for the Chinese scenario,little progress has been made to reveal the influence mechanism between them.In this paper,Chinese reception industry employees were studied.On the one hand,from the perspective of network mode of operation,job embeddedness,which is a variable that characterize relations between employees and their organizational environment,was employed to explore how shocks impact job embeddedness,based on social dependence theory and resource preservation theory.On the other hand,from the angle of psychology,self-efficacy,which was a variable of staffs' personal qualities,was used to explore how shock affects the turnover tendency with self-efficacy,combining with social cognitive theory.Finally,according to the status quo of human resource management in China's reception industry,Internal-control oriented human resource management practices(ICHRMP)was selected as the adjustment variable,based on the theory of social comparison and the theory of psychological contract,therefore,the specific influence mechanism of shock on the turnover tendency was excavated.To achieve the above analysis,a theoretical model was constructed and an empirical analysis was made.Based on the variables in the model,this study selects applicable measure tools,develops questionnaires,designs the investigation and collects the sample data,and analyze the data.The analysis procedure includes(1)perform the data validity test;(2)make the correlation analysis;(3)construct the SEM model and make mediating effect test by Mplus 7.0.The following is concluded:(1)job embeddedness partially mediates the influence of shock on turnover intention of employees;(2)self-efficacy is a partial mediation between shock and turnover intention;(3)ICHRMP adjusts the impact of shock on job embeddedness and the relationship between shock and self-efficacy.Finally,based on the results of investigation and data analysis,the theory significance and practice significance were analyzed and some suggestions were put forword to enterprises of reception industry: enterprises should increase the degree of attention to the shock,cultivate a harmonious corporate atmosphere,and improve the organization embedment level of staff.In addition,enterprises should take human resources management practices,which is consistent with the enterprise environment,particularly,paying attention to the introduction of more active employees to reduce the turnover of employee intention.Effectively use strategic human resources management model to improve staff efficiency,so that enterprises take more targeting measures to long-term and efficiently improve the efficiency of enterprise management.