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Research On The Improvement Of Job Satisfaction Of Basic Level Staff In C Center

Posted on:2019-07-21Degree:MasterType:Thesis
Country:ChinaCandidate:H HongFull Text:PDF
GTID:2429330545968676Subject:Business Administration
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The Central Committee of the Communist Party issued the guiding opinions on classifying and promoting the reform of public institutions in 2012.By April of last year,the supporting documents on the classification and promoting the reform of public institutions issued one by one,and the reform of public institutions in China is in full swing.The management mode of traditional institution is similar to the management mode of administrative.The employees are unenthusiastic and inefficiency,especially for the grass-roots employees,the incentive effect of traditional management mode is not obvious.How to effectively stimulate the enthusiasm and efficiency of the work unit employees and to provide better social public service is an important issue in the reform of the institutions.Under this background,this paper has selected a representative financial subordinate institution C-center to carry out research work,using the C Center staff at the grassroots level as a research sample to conduct an empirical study of employee satisfaction,and to enhance the unit employee's job satisfaction by strengthening the unit.Core competitiveness.Fristly,the article defines three basic concepts of public institutions,grass-roots employees,and job satisfaction.It also collects a review of relevant research literature on the satisfaction of employees in institutions,and in-depth understanding of the main factors affecting employee job satisfaction,and the main evaluation and evaluation of employee job satisfaction.The main measures and performance of the improvement of employee's job satisfaction,and the combination of the characteristics of institutions,are summarized and summarized,which lays a solid theoretical foundation for this research.Secondly,through field surveys and employee interviews,we thoroughly understand the basic situation of C Center units and related human resources management.In particular,we collect and organize the human resources management system and implementation effects of this unit,and analyze and sort out the main features of the C Center human resource management system.content.On this basis,according to the particularity of the human resources management of public institutions and related policy requirements,the questionnaires of MSQ,JSS,JDI and other questionnaires were used to design a questionnaire for the satisfaction of employees of C Center grassroots institutions.Through the communication with management and the cooperation of multiple departments,this survey was distributed to all employees at the center of the C Center under the principle of accuracy.At the same time,grassroots employees from different departments,positions,and age groups were selected to conduct in-depth interviews.In the interview,objective data were used as the basis,and subjective factors were not included in the interview.Through the use of supplementary interviews,the gap between the survey results and the status of employees' actual job satisfaction was reduced.In this questionnaire survey,112 questionnaires were distributed and 106 valid questionnaires were returned.The questionnaires were anonymously completed.Through systematic data analysis of effective questionnaires,it is understood that the grassroots employees in this unit have high job satisfaction,but there is still a certain amount of room for improvement.In conjunction with the understanding of the auxiliary interviews,this paper proposes that the grassroots employees in C Centers should be satisfied with their job satisfaction.The main problems and specific issues can be summarized as the inherent fairness of the income distribution system is weak,the hard work environment can not fully meet the needs of employees,the sense of belonging of employees to the unit needs to be further improved,there is room for improvement in the unit management system,and the unit culture is relatively weak.Five aspects.Throughout the questionnaire survey process,it was accurate in the description of the problem description language of the questionnaire,the accuracy of the questionnaire distribution object,and the accuracy of data collection and analysis to ensure that the current problem can be truly reflected.Finally,according to the questions reflected in the survey questionnaire,based on the actual situation of C Center,combined with relevant laws and regulations of the public institutions and management regulations,within the reasonable range permitted by the national policy,four reasonable suggestions for improvement of satisfaction are given,including the promotion of reasonable The income distribution system,enhance the sense of belonging of employees,improve the unit management system and strengthen the unit culture construction in four aspects.In order to ensure effective implementation of the measures,this paper proposes four suggestions for changing employee ideas,enriching incentives,encouraging employees to participate,and not implementing red line measures to ensure that the measures can effectively improve employee productivity and enhance the unit's competitiveness in the market..Institutions are organizations with Chinese characteristics.The relevant research objects of domestic and foreign employee satisfaction are mainly enterprises.However,research on employee satisfaction of institutions and institutions,especially job satisfaction of grass-roots employees is less researched.The types of literature and data are limited.In particular,there are many restrictive factors affecting the formulation of countermeasures by public institutions.This article has refined the content of the measures to enhance satisfaction,and ensured that the degree of improvement in satisfaction is highly commensurate with the work of the C Center and is highly operational.For example,a service object feedback mechanism for accounting agency work is established,and the feedback content is used as an important assessment indicator for work completion.However,due to time constraints and limited capabilities,it is necessary to carry out further research to improve the effective implementation of countermeasures and adjust them according to the actual situation.Only continuous exploration and practice can promote the unit's long-term healthy development.
Keywords/Search Tags:employee degree of satisfaction, pubilic service unit, grass-roots staff
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