Research On Credit Business Process Optimization At AB Bank AA Branch

As China's economic transformation,the market is becoming more and more well-organized.Bank profits rise more slowly and they are facing greater pressure on the operation with financial disintermediation and interest rates liberalization.There's been increased competition in the banking industry with the development of internet finance,e-commerce,mobile payment technology and the entering of foreign banks.To advance core competence,it is necessary to enable business process optimization in the keen competition of markets.My professional experiences were caused me thinking,so I wrote this paper.It describes the credit business process of AB bank AA branch first.Then A Company,as the representative of the enterprises who did the credit business at AB bank AA branch,will be the study case.According to the thought from whole to local,this paper discusses the existed problems in each stage of the comprehensive process through 5W1H question methods.By the way of fishbone,it is analyzed all of factors including structure,management,link and post setting.Through the analysis,it is concluded that business process optimization of AB bank AA branch should focus on the customer' s needs and enhance the efficiency and validity of the credit business process by controlling risks.Then the scheme for business process optimization of AB bank AA branch can be presented by the way of ECRS principles and ECRIA optimization technique.The credit business process first should be distinguished through risk identification by top-level design and be examined for approval at different levels.Then the information management system and committee mechanism for risk assessment should be established in order to save time and improved linkage between fixtures.Through simplifying,rearrange and combination,it needs ensuring and improving in each aspect,such as structure,post setting,performance reviews,incentive systems,fostering compliance culture,encouraging marketing actions in public and personal service.This business process optimization has got goals as improving efficiency.However there still has some differences between AB bank and advanced counterparts.The suggestions for improvements are setting up a credit factory for carrying on business nationwide and developing dedicated system.I hope that this paper can provide some suggestions and references for business process optimization in commercial banks.