Research On The Quality Evaluation System Of Network Security Service Projects

With the advent of the 21st century,human society has entered the Internet age from the computer age,and the Internet has become an indispensable tool in social development and people' s daily lives.While the network connects the world,the hidden dangers of network information security are gradually getting people's attention.Professional terms such as hacking technology,vulnerability risk,personal information protection,grade protection,etc.have begun to appear frequently in the public eye and become social hot spots.Network security issues affect social and economic development,and the state has even issued relevant laws and regulations to manage network security.Social and economic development is inseparable from the normal operation of enterprises,and all walks of life have begun to explore the establishment of their own network information security management system and improve security construction.Network security service projects are mainly used to provide enterprises with network security protection capabilities and improve the company's overall network security protection level.The main service content includes scanning and testing,security support and other tasks.As there is no applicable quality evaluation system for the quality of such security services.This article establishes a set of network security service project quality evaluation system through the study of network security related literature and work experience accumulation.In order to fully understand the objective and comprehensive quality index factors,this research selects experts from three perspectives as the research objects,representing the safety management department,business operation and maintenance involved in product operation and maintenance,and related units involved in product promotion.Through expert research and consultation combined with expert opinions to screen,obtain the safety service quality influencing factors from three different perspectives of safety management,business operation and maintenance,and product promotion,and then use the analytic hierarchy process to obtain the index weights.Due to the many index factors that affect the quality and the complex relationship,the fuzzy comprehensive evaluation method is selected to establish a scientific and comprehensive comprehensive evaluation system.Take C company' s network security service project as an example to verify the applicability of the system model.The C company's network security service project is supported by three security companies,X,Y,and Z.An expert group was formed to comprehensively evaluate the service quality of the three security vendors X,Y,and Z through the evaluation system model,and the results were 80.23,73.6,and 84.52,indicating that the evaluation results of the three security vendors were basically good and medium.Finally,through a targeted analysis of the evaluation results,suggestions that can be implemented for improvement are put forward,which verifies the applicability and guidance of the quality evaluation system.The safety operation project quality evaluation system and its indicators are not only used as the evaluation standard of the safety team's service quality,but also targeted to improve and improve the service quality through the evaluation results.At the same time,they provide a new perspective and Standards provide effective guidance for the company's network security protection construction.