Design And Implementation Of Self Help After-sale Service System For Proprietary E-commerce

With the increasing of e-commerce parallel websites,from the original single Proprietary e-commerce platform,Diapers.com into eight parallel websites now,orders and businesses are increasing very fast.Demand for after-sales service has also increased accordingly.After the sharp increase in after-sales service,customer care unable to respond promptly,the user proposed the development of the Self Help system.The task of this thesis is designed the Self Help system according to the demand proposed by the user and implement a Self Help system,that can be combined with background customer care service system perfect.Firstly,this paper analyzes the current situation and existing problem of the system,and briefly illustrates the research content of this paper.Secondly,analyzes the functional requirement of the system in detail,including order history page,cancel order,report a lost or late shipment,report product missing problem,report wrong item shipped problem,report dissatisfied with product quality problem,report product ordered in error problem,report product damaged problem,and according to the understanding of the system,overall designed the system.Finally,demonstrated the design and implementation of the functional modules of the system,and instructed the system test.This thesis also introduces that the system adopts MVC framework technology and SOA component model to reduce the development of background logic processing code and make the background logic of the 8 parallel sites and the existing background customer care service system consistent.In this way,the system maintenance is very easy.The stable operation of the Self Help system greatly reduces the daily workload of the customer care staff,and greatly improves the after-sale service experience of the customer.