Research On The Protection Of Rights And Interests Of Consumer Of Online Car-hailing

As a product of sharing economy,online car Hailing is quietly changing people’s life style.When we enjoy the convenient and high-quality services brought by it,we should also consider the risks and violations we may encounter when using online car Hailing services.At present,there are some problems in the online car Hailing industry,such as inadequate supervision,low access threshold,increased infringement in the operation process,and imperfect relief system after infringement of rights and interests.By comparing the extraterritorial network governance system,we can draw lessons from the current system,improve our relevant legal protection,and solve the infringement phenomenon from the root.This article mainly studies the reasons for the infringement of the rights and interests of online car Hailing consumers and puts forward suggestions for improving the system loopholes in the current online car Hailing industry.It is divided into five parts:The introduction introduces the research background and significance of the article,introduces the legal status,regulatory mode,regulatory dilemma of online car hailing in China,the causes and current situation of infringement of consumers’ rights and interests,combs the views of several foreign scholars on the nature and regulatory system of online car hailing,and introduces the research significance and methods.The second part first describes the concept and characteristics of online car hailing,introduces the current four business models of online car hailing,combs the legal relationship between the main body of online car hailing,and then analyzes the necessity of protecting the rights and interests of online car Hailing consumers.The third part lists several forms of infringement of consumers’ rights and interests in the operation of online car hailing in China,mainly including hidden dangers of consumers’ personal property rights,inadequate implementation of the right to know,infringement of personal information,obstruction of free choice,difficulty in safeguarding the right to fair trade and rescue after damage.Then it analyzes the reasons for the above problems,mainly due to the supervision is not in place,the access threshold is too low,the protection measures of platform companies are not in place in the operation process,and the relief system is not perfect after the rights and interests are infringed.In the fourth part,the author expounds the supervision scheme taking Uber in California and London as examples,and analyzes the legal positioning,supervision mode,supervision strength and consumer protection of online car hailing,so as to provide reference for the protection of consumers’ rights and interests of online car hailing in China.The fifth part puts forward solutions to the above problems.In termsof supervision mode,multi-dimensional supervision system can be considered.In addition,reasonable market access system,platform,third-party complaint center and credit file system can be set up.The protection of online car Hailing consumers by procedural law can be improved.The first compensation system of online car Hailing platform company and supporting system of online car Hailing insurance can be established.Finally,the conclusion part summarizes the above content,and puts forward the future prospects for the development of online car hailing in China.