Research On The Design Of Mobile Medical Beauty Service System Based On User Experience

Due to the progress of the technology of the internet along with the unprecedented development of the medical beauty industry,occurred the emergence of the mobile medical beauty service system.The times demand all the more medical and beauty institutions be created,in order to attract more attention from users.However,with the rapid development of the market,the internal competition within the industry is intensifying,and the situation is being gradually scattered.Moreover,in the current service system,there are problems such as poor visual interface,single function,weak interaction,and excessive advertising.The mobile medical beauty service system needs to be further improved and rapidly adjusts in today's market.How to meet the growing individual needs of consumers and to explore ways to address the increasing growth of the relationship between mobile medical beauty service systems and medical beauty institutions are especially important.Based on the service design,user experience as an entry point,which combines and analyzes the existing medical beauty service system to the service system design project of Yiwu Sunshine Beauty Hospital.With the use of the questionnaire investigation,user reviews,field observations and other such methods,the medical beauty service system is researched and analyzed,in order to adequately explore the people's needs.And the researcher found several problems in the industry that the customers have a limited understanding of the medical beauty project,the communication between doctors and patients is not direct,and the medical staffs have low efficiency in surgical scheduling,etc.What is more,according to the method and principle of service design,the service process and contact points in the medical beauty service system are analyzed and optimized,and new service processes and contact points are being established.According to the results of the optimization,the service blueprint of the medical beauty service system was drawn,and the "family-type lifelong care" medical beauty service model was constructed and provides satisfactory service to customers through online application and medical beauty institutions.Finally,take the "More sunshine" mobile medical beauty service system as an example,the abovementioned research theory is applied and verified.Its purpose is to provide customers with a better aesthetic experience of medical beauty while laying the foundation for the sustainable and healthy development of medical institutions.