Research On Design Of Public Direct Drinking Water Facilities Based On User Experience

With the development of technology and the change in people’s life philosophy,direct drinking water has gradually become popular in China.In addition to direct drinking water for families,the layout of public direct drinking water facilities has gradually expanded.However,in the process of providing services by public direct drinking water facilities,it is always accompanied by some controversy.In particular,the controversy over drinking water sanitation and user uncivilized behavior has led to problems such as low utilization and poor reputation.To improve the utilization rate of public direct drinking water facilities and user satisfaction,it is necessary to start with user experience research to find the pain points of users in the use process to find solutions in a targeted manner.Based on the user experience theory,this article has carried out design research on public direct drinking water facilities.First of all,the current research status of user experience in public direct drinking water facilities at home and abroad was investigated.By combing the user experience model,the process of user experience generation,and the factors affecting user experience were summarized.Then,the twelve factors influencing user experience were proposed from the environment,people,products,and services.Then use the questionnaire survey to find the factors that affect the user’s willingness to use.User interviews were used to determine the needs of the core user group.And put forward solutions to related problems according to user needs.Finally,through the analysis of the public direct drinking water facilities in Wuhan Metro,an improvement plan for the users of public direct drinking water facilities is proposed.Based on the application of user experience theory in the design of public direct drinking water facilities,this paper conducts research and practice,and finally obtains a design plan to improve user experience in the current social context.This design practice conforms to the current trend of upgrading public facilities and contributes to the improvement of public facilities service systems.