H Company Quotation And Order Process Optimization Analysis Research

With the continuous development of social economy and technology,the comprehensive competitiveness of enterprises is increasing.H company recognizes that process management for enterprises to improve customer satisfaction,increase competitiveness is of great significance.This paper describes the basic situation of H company,through the analysis of customer satisfaction analysis,to find the impact of H company customer satisfaction is the main factor in the offer and order process problems.Using ASME method and IDEFO model analysis,the author analyses the original quotation process of H Company,and comes up with the main problem during the quotation process.On this basis,the order process will be improved and optimized,review&archive steps of the important information will be added.As a result,the time for quotation transfer will be saved,timeliness of quotation will be enhanced,and customer satisfaction will be improved.Through the ASME method and the analysis of IDEFO model,the thesis finds out the main problems of H Company in the order process step,which is the unreasonable original order process design,too much repetitive work,too many approval process steps,the lack of tracking feedback loop,etc.Aiming at the problems existing in the original work order process,the order process will be improved and optimized,repetitive steps from order-making to production will be simplified,the efficiency of examination and approval of the order will be enhanced,and the tracking and feedback of the order process will be added.Therefore,the problems which customers care will be communicated and solved on time.The analysis and reengineering of the quotation and order process of H Company will be significant to enhance the customer satisfaction and the comprehensive competitiveness of enterprises.Meanwhile,the author also hopes to provide reference for other enterprises.