Research On Communication Management Of China Mobile’s IT Project

With the rapid development of information technology in today’s society,the IT support level of a company directly affects the business development speed and the management efficiency of the company.Especially for some companies,the IT support level directly affects the level of the company’s products and services.China Mobile is such a company with high demand for IT support.Especially under the impact of the mobile Internet,China Mobile is undergoing a transformation of its Internet reformation strategy.New products and services have a high demand for high-grade IT support.It can be said that the level of IT support greatly determines whether the company can develop stably in a long term.With high-grade IT project management,we can ensure meet the needs of developing high quality product research efficiently and ensure that products can meet business needs.Therefore,how to improve IT project management capabilities has become an important research topic of China Mobile.IT project management is a very professional and complex subject.In the management of IT projects,every management aspect needs effective communication.And in the whole life cycle of a project,communication is an important activity that runs through all processes.So it can be said that effective communication is the basis of smooth running of other project management activities.Even it is also the basis of the success of IT projects.Therefore,the importance of research communication becomes more and more apparent.This article mainly uses literature research and case analysis to study.Firstly,it conducts a comprehensive research on project management and project communication management,systematically introduces related theories of IT project communication management,and summarizes the characteristics of weak matrix IT project organization.They are multiple authorities,difficult project communication comes from complicated organization and process and conflicts between functional relationships and project relationships.The analysis reveals that the organizational characteristics may lead to confusing multiple command sources,the lack of IT project management system and poor communication atmosphere.Based on these,it conducts in-depth research on the target company of China Mobile to fully understand the research background,identify China Mobile’s problems in the communication management of its IT projects,analyze the causes of the problems and give overall solutions.The solution includes the establishment of a clear IT Project management system,a good plan of the communication management,establishment of a communication management network,strength of management awareness,more project management training of employee,improvement of staff communication skills and an effective IT project management system to assist project management.This paper mainly fills in the gap of theory and application that how to improve the communication management level in the weak matrix type IT projects organization.What is more,it proposes an effective optimization program for China Mobile to improve its communication management.It also provides reference ideas for enterprises with similar needs,especially state-owned enterprises.