Research On Information Technology Service Outsourcing Of The State Taxation Bureau Of Luxi County

In order to implement the reform spirit of the Third Session of the Eighteenth Central Committee in relation to public service purchasing,the government adopts a series of reform measures to realize the reform and innovation to supply method of public services,enhance the supply capacity of public services,and thus drive the progress that it purchases public services.Through purchasing information technology services from social forces,the State Administration of Taxation has been actively planning and practicing in tax service process to,in the form of service outsourcing of information technology,seek for innovative public service supply method;promote equalization of tax services;guide effective needs;increase supply of tax services;enhance their quality and efficiency;settle the contradiction between the insufficiency of IT staff and technical forces in basic-level state taxation ministries and increasing enhancement of taxpayers’ needs for IT services;and further improve the modern tax service system and cultivate scientific and effective tax service mechanism to satisfy demand of modern taxation while gradually strengthening tax service functions in basic-level state taxation ministries.The State Administration of Taxation in Luxi County launched its policy of IT service outsourcing since April 2015.This paper makes analysis and conclusion for the service outsourcing performance and effectiveness in recent three years,and indicates deficiencies existing in such process and causes.Combining the guidance of “Entrepreneurial Government” theory,public-private partnership theory and benchmarking management theory,it proposes corresponding measures improving IT service outsourcing in the State Administration of Taxation in Luxi County as well as delivers beneficial supplements and improvements to the deficiencies in IT service outsourcing content and its management mechanism and so forth,specifically from such aspects as definition of service outsourcing content,creation of feedback mechanism and supervision mechanism and evaluation of service quality,adopting document literature,case study method and contrastive analysis.While perfecting the service outsourcing system,it helps to cause the IT service outsourcing to be scientifically applied and developed in the basic-level state taxation ministries.This paper focuses on practice of the State Administration of Taxation in Luxi County in terms of IT service outsourcing,highlights typicality,representativeness and objectivity of the object,scope and data of this research,strives to enable the research result to reflect authenticity,reliability and practicability and makes the countermeasures and suggestions release their practical value and practical significance,with a view to offering decision-making reference to the State Administration of Taxation in connection to healthy development of IT service outsourcing.