Research On Construction And Method Of Full Range Customer Service System For Erdos Electric Power Bureau

Full range customer services the in the enterprise to play a resource advantage.Building horizontal and vertical coordination,vertical and horizontal service system,customer service concentric circle model can be built by full range customer requirement management,full range service content and full range service channels.It can achieve service effect of customer satisfaction max.It can use service to tree image,broaden market,improve the benefit and achieve the electric enterprises and users to achieve harmony and win-win.This paper researches on construction and method of Erdos electric power bureau full range customer service system.This paper firstly introduces the research background and significance of Erdos electric power bureau full range customer service system construction,as well as research status and research innovation of this paper.Next,it analyzes the status quo of the full service system,including current situation analysis of demand transfer mechanism,current situation analysis of service coordination mechanism and current situation analysis of service evaluation mechanism and so on.Then,this paper designs full range customer service system.First of all,it analyzes the objectives and ideas,and then studies the organizational structure and job responsibilities.Then,it studies the working mechanism and key work promotion measures.Then,it designs full range customer service three mechanisms,including customer demand transfer mechanism design,customer service collaboration mechanism design,customer service evaluation mechanism design and practical effect analysis.Finally,it designs full range customer service system,including system design principle,system deployment architecture,system server software and hardware configuration,system architecture,system architecture,system integration framework and system design feasibility analysis.