Research On The Construction Of Tax Department Information System Based On IT Service Management Innovation

In the situation of the rapid development of global informatization,Chinese companies use a variety of information technology in management level and operational performance have made great achievements! At the same time,the Chinese government also deepen the reformation.With advocates the informatization construction,to promot the development of government,to improve management performance and service levels.In the field of government management,as the government governance widely dependent increase of information,information technology for the government's governance structure,organized structure,operation mode,and even the influence of psychological and behavior of civil servants deepening,information and information resources management has become an increasingly important area,becoming an important responsibility of the public managers.Tax authority as an important collection department,government revenue from tax informatization construction to mature,the construction of taxation information system has achieved great success.Whether tax administrative management application system or business management application system,tax has become an essential tool in daily work.About the work comprehensive collection and management level of tax,tax service quality and the satisfaction of the taxpayer.But as the taxation information system architecture has become increasingly complex,the quickening of the renewal speed,involving business links are increasing as well as the continuous expansion of IT users.The construction of the timely of front desk work and solving problem of hysteresis are increasingly.The technical operations of tax business operational pressure has faced by huge challenges.The tax authorities have realized the management of information resources with the great importance and necessity.This paper has taken the tax authority as the research object.Getting the introduction of IT service management methods,combined with the tax department of information technology management requirements and the status and emphasizing the core of taxpayers.To serve the basic principle of the introduction of process management the important thoughts,through the practice of IT service management in tax administration innovation model,to implement the intelligent of the information department operation maintenance,automation and high efficiency,improve the level of the overall operation maintenance,guaranteeing the quality of administrative services.This article is divided into five chapters.The first chapter briefly introduces the research background,purpose and significance of this topic and researching status at home and abroad.And research the methods and chapter structure and deficiencies.The second chapter from the perspective of theory and illustrating the information technology and e-government,the IT service management idea and the relevant government process reengineering of information management and the importance of the construction of taxation information system.The third chapter is case analysis.For example,analysis of the problems existing in the tax information system construction process and deeply analyze its reasons.The fourth chapter exploration practice,through to the tax authorities of the implementation of IT service management requirements analysis,researching IT service management system in the construction pattern of the tax authorities.The fifth chapter summarizes the researching situation and prospect of IT service management in China is bound to bring about a new round of informatization construction boom.