A Research On Service Support System For Zhongshan Telecom

Entering the 4G era, the saturation of the market of the communications users makes the operator's internal competition is becoming increasingly fierce, at the same time, the rapid development of the Internet industry makes the competition more diversified. Facing new competition of telecom industry situation, Zhongshan Telecom realize in further promote market-oriented reform, and further optimize the zoned small contracting mechanism, Perfect matching reform at the same time, how to construct the internal oriented line market, service support system is decided to reform to achieve tangible results of key.In Jan Carzon's Pyramid Upside Down method theory and domestic Haier "Integrating Order with Personnel", Huawei "Call for Fire" and the successful application of the practice of inspiration, This article embarks from the reality, combines the " Pyramid Upside Down " management theory and practice experience and Zhongshan Telecom's current service support actual situation. Study design out a set of consistent with company needs an "Inverted Triangle Service Supporting System", in order to break the current reform of the existing service support, in the company to establish effective and efficient inverted triangle service support system, let the inverted triangle service support not only stay in the slogan, but let the system visible, is the starting point, finally escort the Zoned small business reform. In the course of research, this paper mainly based on the combination of theoretical research and practical work, First elaborated the company current service support structure and the status quo, mainly from the three types of role of the dimensions of a comprehensive analysis of the performance of the problem, and analyze the causes of the problem, then with a particular focus in the application of the system frame and IT support system core design, operating system supporting measures such as key details of the analysis and research and on the basis of this practice, try to summarize a set of applicable to more companies of the service supporting system of internal reform solution step by step. The research ideas and implementation methods of this paper have important significance in the telecommunications industry and other industries.