Study On The Power Company Customer Service Staff Performance Management

At present, China is deepening the power system, and promote the development of electricity, which makes the transition occurs in China's power market supply and demand, etc., are in short supply in many parts of the original seller's market, with the reform has gradually become a buyer's market. Now, in order to break former national monopoly power enterprises, develop and utilize natural gas, oil, wind and other energy sources, the formation of a variety of energy sources, a number of enterprises to the hegemony of the market competition. Faced with such a competitive market environment, the power companies have to reform the existing system. And how to provide quality customer service is the tests and challenges faced by the power company., As the power company Quanzhou marketing service management, performance management intends to use the idea of marketing services for the power company Quanzhou staff performance management system be redesigned to stimulate potential employees, to create higher performance, in order to achieve the company's service goal, therefore, I Quanzhou power company customer service staff performance management of this issue as on selected topics.Based on the idea of reading relevant literature and learning performance management above, for A power company customer service staff, combined with the specific power enterprise performance management status, analysis and research methods used to provide a scientific basis for performance management, and ultimately raise customer optimization measures and suggestions service performance management. Through literature and questionnaire study pointed out the main problems A power company customer service staff performance appraisal is not specific enough assessment indicators, A power company performance appraisal process problems of performance appraisal incentive effect is not obvious, inadequate application performance appraisal results, performance assessment is not timely feedback, this article clearly were carried out after the performance evaluation of organizational design ideas and principles of performance appraisal, performance management executive body, performance appraisal content design, performance management process design, performance management tool design. A power supply is made under the company's current development situation, aiming its performance appraisal system the problems, both indicators need to be optimized for its rectification mechanisms also need to set up the security system implementation, security, and performance appraisal is ready before the performance appraisal results and feedback protection.