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Research On Improvement Strategy To The Securities Outsourcing Process Facing Japanese Market Of N Enterprise

Posted on:2016-12-04Degree:MasterType:Thesis
Country:ChinaCandidate:X J LangFull Text:PDF
GTID:2349330482466690Subject:Business administration
Abstract/Summary:PDF Full Text Request
From lean improvement to business process optimization, then to Six Sigma quality management, the pursuit of excellence in the process development of the enterprise has never stopped.As a Japanese-owned enterprises, but also has a cultural heritage of European companies N enterprises, shoulder the costs of reducing their economic strength but old brokerage parent task. In the rapidly changing environment of global development, in the fierce competition in the business process outsourcing industry in Dalian Software Park, as the N enterprises, the improvement of outsourcing business process is imminent.Labor wants the good the things must first of its profits, N enterprise prior to analysis improvement on securities business process outsourcing, first to the complex and changeable international environment, the fierce competition in the industry environment and the rising cost of enterprise internal environment were comprehensive exposition, given the conservative Japanese funded enterprises and the quality height requirement, accordingly, the the SDPOC model and detail process map, the value flow chart, the house of quality and FMEA model for analysis and improvement.Through the analysis of SEPOC model in the analysis stage, we can clearly understand the start of the outsourcing business process, and analyze the details of the process. Then, after the next value flow chart is drawn, it can be very accurate identification of the value of the process in the time and the non-value added time, the waiting for the waste of intuitive understanding.In order to better understand customer needs, the author constructs the quality housing model, in order to the customer's demand with the characteristics of the process more closely linked, to find one of the key elements of quality control. At the same time, in order to reduce the cultural resistance, it is also the analysis of the process of the FMEA potential aging model analysis, all the possible cause of the failure of the process of the model and the reasons for the analysis.In view of the existing problems in the process and the external problems, combined with the analysis results of the whole analysis model, the paper puts forward the improvement strategy, focusing on the improvement of the standard process operation time efficiency, the improvement of the waste of time, the improvement of operation and the implementation of continuous improvement.I also expect the improvement strategy can not only bring the benefits to N enterprise,but also to the parent company and customers as well, finally to achieve "Triple-win"situation.
Keywords/Search Tags:BPO, Improvement, QFD Quality House, FMEA, Triple-Win
PDF Full Text Request
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