Design And Implementation Of An Enterprise Social Services System Based On SaaS Platform

With the development of computer technology,more and more enterprises pay attention to the construction of enterprise information system.The emergence of SaaS(software as a service)model has reduced the cost of enterprise informatization for Small and Medium Enterprises.The rapid development of social networking has changed the general life.Social customer relationship management came into being.Through the social model,enterprises achieves a new model of customer relationship management and collaborative office.Based on the existing SaaS enterprise automated office and customer relationship management system,this thesis investigates the new social customer relationship management model and the existing enterprise SaaS product.According to social requirements for SaaS platform,this thesis designs and implements enterprise social services system.The main work is as follows:The new enterprise social service system architecture design integrate three systems of internal social system,public social system and enterprise information system to build a fully functional,collaborative enterprise social services system.According to the social needs of the SaaS platform,achieve the design and implementation of internal social system.Take Sina Weibo as an example to realize the access of public social system.Integrate public social systems and internal social systems.And integrate social systems and enterprise information systems.From the system development levels of database design and functional structure design,achieve social service system integration of the various subsystems and cooperate to realize the functional requirements in the enterprise social service system.Based on the enterprise social service system to achieve the enterprise's internal information sharing and collaborative office functions.Design and implement internal data sharing,automatic assignment of tasks and construction of enterprise question answering database based on social functions.