Design And Implementation Of JiangXi Telecom Corporation Full Service Pretreatment System

With the advent of the mobile Internet era,the world's communications operators are in the transformation and deepening reform?With the intensification of market competition,from the business and network as the center,and gradually transformed into customer and service as the center?As a telecom operator with full-service operation capability,China Telecom has responded to customers' complaints about full-service services quickly and effectively in the current environment,which has become a difficult problem to be solved urgently?China Telecom Jiangxi Branch focus on service quality tackling,research and development of full-service online pre-processing system,Improve fault performance by improving fault pre-processing to improve customer service quality and customer satisfaction?This paper presents the design and implementation of Jiangxi Telecom's full service pre-processing system?Through the interface,the previous business platform maintenance support system in the network,platform and customer data all pre-set to the whole business preprocessing system?Greatly improve the ability of fault handling,improve the response speed,due to improve the quality of service in Jiangxi Telecom?This paper is divided into four parts:First,Analysis of Jiangxi Telecom's existing business failure process,found that there are shortcomings,in order to summarize the specific objectives of the system;Second,Through the Jiangxi Telecom full-service online fault resolution system needs to propose solutions?Including the main architecture of the system,programming language design,database design and the functional modules and the main interface design,etc;Third,Detailed analysis of the system development process encountered several core technical difficulties,to find the corresponding solution ideas and methods;Finally,Summed up the innovation part of the system,and a few still need to work in the direction?...