Design And Implementation Of Self-Service System Of China Unicom

December 26,2013 China's Ministry of Industry and Information Technology issued its first virtual operator's license,which means that many of the leading private companies will for the first time into the field of mobile communication.The traditional mobile communication industry for the ensuing question is how to consolidate the existing traditional industries and services and how to improve inherent advantages of traditional mobile operators,and on this foundation to improve the traditional communications carriers competitiveness and fighting,which has opened up a new path of innovation in emerging technology should strive to achieve higher operators,and explore the new profit growth point,and in many communications operator services,this has been a self-service is a top priority,it is the operator and the customer communicate directly bridge,the user can be completed by self-service the selected business,mobile communications business to handle the huge increase of the mobile communications industry service external image,the pressure on the lower front desk also played a role in the business can be said to serve two purposes,in order to provide better services,but also to collect timely and effective user feedback to improve the competitiveness of traditional communications industry,the design and development of a self-service system is an important Unicom select company.Many industries have self-service systems,self-service is mainly to solve the problem of various industries,the liberation of the working part of the sales staff can make this part of intelligence work done more efficiently,and many e-commerce business is very prosperous,by moving telecommunications or Internet trading has become a trend,or habit,showing that such e-commerce industry for the development of the country is in is a very important challenge and opportunity.Unicorn's self-service system using a new service processes,convenient and inexpensive resource user groups large enough to serve as a model Unicom services essential services.The impact of IT technology to many traditional industries is very large,there have been many innovative techniques used as a carrier of innovative services and business,the paper began to be introduced and analyzed the current situation and development trend of domestic and foreign Unicom self-service systems,from self-help demand for environmental services and practice on the planning of the system design requirements Unicom's self-service systems and the purposes and on the composition of Unicom self-service systems and applications as well as system architecture of each module has been designed and construction,and finally,in the self-service system for China Unicom has been the practice tests and made to predict and analyze the market prospects of self-service systems,self-service system on the status of China Unicom's market analysis provides new ideas to develop new markets.Throughout the technical aspects of the design and implementation using a variety of techniques,such as Java,Ajax,XML,etc.,as the self-service system is the entire BOSS system front-end system,it is.also described in detail the composition of the business operation support system.