Design And Implementation Of Unified Messaging Platform For Ningxia Telecom

The current SMS push business has shown a very strong momentum of development in China.Various types of text messages,MMS,e-mail and PUSH alerts are increased with the continuous improvement of Ningxia telecom customer service standards.It is necessary to build a unitedmessaging platform in order to prevent excessive disturb to the customer.It also can avoid similar reminder retransmissionand prioritymanagement of information through this platform.Meawhile the push platform can realize the unified management and send the customer contact information.The platform can also perform unified monitoring and statistical analysis.Through this mean the unified management level is continuously promoted with the customer contact information.The unified messageing platform based on component of development model and design.It realize the separation of the service system of internal loose couplingthrough interface configuration,business processing,transmission processingand unified interface calls.The system structure of the platform is divided into processing access layer,application layer,data storage layer.Each level realize the function of the systemthrough direct calls or through a service call.This system uses the popular JavaEE technology system as the system development and operation platform.Tthe interface is separated from the business logic by Using SSH(Structs+Spring+Hibemate)development framework and hierarchical structure of MVC.The technology selection above can make the system has strong scalability,versatility and maneuverability.In this scheme of the united messaging platform I will complete two design parts.One part is the client softwareto realized unified message push platform business.Another part is the server platform.The client software is divided into the specific business scenarios supporting the application function.The application function mainly includes the following modules,business scene module,rule configuration module,statistical analysis,system monitoring module,log management module,system configuration module and message management module.The server platform adopts Oracle RAC cluster technology under X86 architecture.The server platform has high availability and other characteristics to achieve centralized management.Through the realization of unified messaging platform,it can enhance the level of customer service of Ningxia Telecom.It also can reduce operating costs and achieve unified management.The platform will realize the control of information push and reduce the pressure of business systems,enhance customer contact experience meawhile.The platform will fulfilltheneeds of individual customers in business value field.It will provide a variety of ways to contact,fast support marketing services,unified management and control of customer contact information format.By the way it will ensure consistent perception of contact information.According to the customer needs the uinted messaging platform will provide targeted services.It will establish the information push and control system.It also can standard information push approval process.So that it can be managed and controlled.The SMS,and MMS,e-mail,PUSH will be unifiedthrough the establishment of customer reminder platform.So customers can customize the business easily.The customer contact function completely separated from the existing system to alleviate the pressure on existing production systems.