| With the construction and implementation of power" Scale marketing" system, the customer service efficiency, timeliness, convenience also put forward higher requirements. In order to meet the new situation of the development of power marketing, especially for a service request information about the user to stop restoration caused, if it is not handled in a timely manner or disposed of improperly can seriously reduce the quality of electricity service, and reduce electricity experience, or even user generated complaints. In this context, in a timely manner to strengthen service capabilities to enhance communication with users, to avoid user dissatisfaction rise to complaints, will eliminate the problem in the bud, with a typical practical significance. At the same time, the rapid development of mobile devices, communication technology, WLAN,3G/4G network technology, GPS and other technologies gave birth to the field of mobile business applications in real-time continuity and integrity, work efficiency in response to, and transfer of business accuracy and other aspects of traditional means and methods can not match advantage. These technologies mature into intelligent, interactive mobile field service applications possible. Therefore, the establishment of mobile operations business applications, the power marketing business site to extend the use of intelligent terminal equipment to enhance the efficiency of the staff, improve the overall reaction speed, increase the total number of services total advance service ratio, so that the problem of electricity customers the first time and misunderstandings have been clarified and resolved to enhance their satisfaction, the work is imminent.For the background of the current business needs as well as the overall work, we developed a complex electrical system to stop arrears. Stop in arrears complex electrical systems on the market a wide range of clients using mature Android technology, service uses sophisticated JAVA technology, encryption and security by having a good performance secure access platform, the use of mobile communications network services to the formation of organic systems together.Stop restoration system for mobile terminal applications arrears stop restoration management, information inquiry stop restoration of two functional services, and field service personnel arrears stop restoration work in real time, mobility. Stop restoration back-end application support is the main distribution, query, monitor, manage mobile operations, and basic information of the mobile terminal records. Scientific planning, strict management, and accurate information, with the entire mobile work efficiently and accurately completed. |
