Computer Modeling And Application Research On Collaborative Management Of Passenger Process In Terminal

With the rapid increase in air passenger traffic, coupled with irrational management of terminal’ service resources and other factors, it occurs frequently that numbers of passengers are lingered about in check-in and security area which leads to negative impact on civil aviation transportation. In order to improve passenger service levels and control operating costs, a research on management of passenger service in terminal is necessary. However, existing studies are not sufficient enough since they concentrate mostly on Normal distribution or Poisson distribution for passenger arrival distribution. Furthermore, methods to solve the congestion occurring in a certain part of passenger process are usually confined to this part itself, without analysis of the previous or following parts. In view of this, we propose a theoretical approach of arrival distribution, in consideration of flight schedules. And build a simulation model of passenger flow in terminal based on the Anylogic software, which is further applied to collaborative management. The main contents of this paper are as follows:First, we review the domestic and overseas research status on passenger flow simulation, resource assignment and passenger arrival distribution. Second, we propose a method to analyze passenger arrival distribution with the combination of check-in data from the departure system and flight schedules. Third, we establish two counter configuration models based separately on queuing theory and integer programming theory. Fourth, we build a simulation model of passenger departure process in terminal based on the Anylogic software, and then carry out several experiments to seek collaborative management scheme of check-in and security counters. The evaluation shows that the program makes dynamical control of service counters come true in line with the number of passengers, and saves human resource costs.