Study On Optimization Of Performance Management System In J Company

With the rapid development of information technology and the market environment change, telecom operators need to deepen the reform of enterprises, organizational performance optimization of basic unit is the main direction of the current reform and promotion, China Telecom from 2013 to start a comprehensive planning small business unit accounting work, the implementation of personnel management level Four penetration, the operating command directly in the marketing center is the smallest unit, while the higher positioning mechanism for inverted triangle support services. Under the reforms, the vitality of grass-roots management greatly release, according to the need of organizational performance system at the basic level marketing center should reform and optimize.This topic with the domestic and foreign research on basic theory, a branch in a China Telecom J(municipal) in-depth organizational performance research, use the PDCA method to diagnose the rectification, used in the process of data mining and 360 degrees of structured interview and statistical analysis method, specifically the first to use correlation analysis to draw the "capacity of integral completion rate" and "score" and "the end of the year income schedule" this two core assessment index has significant correlation; but then through graphical fluctuation analysis, courseware key "capacity integral completion rate" indicators of the existence of the monthly fluctuations in large, two analysis found that the reason lies in the monthly index is set to a fixed value, not benefit evaluation problem; and then use the clustering analysis method, the 103 marketing service center is divided into three categories, and then grouping for interview personnel screening combination; then using 360 degree structured interview method, focuses on the analysis of four kinds of problems of the highest frequency. Finally, through the above analysis, summed up the main bottleneck of performance improvement in efficiency, and puts forward the objectives and strategies for improvement.Based on strengthening the use of key index method and target management method, develop targeted performance optimization and improvement measures, and strengthen the relevant risk management and improve the performance of communication mechanism.