Research On The Aftersale Auto Parts Inventory Management On F Company

In recent years, the automobile industry continuous to flourish, auto company not just pay attention to car sales, aftermarket service are getting more people’s attention and becoming a new profit source, after-sales service can improve customer satisfaction, increase the trust and awareness of customers to the brand, set up a good brand image. Auto service parts provide the necessary support for after sales service, the quality of the automobile after-sales service is largely determined by the reasonable management of the automobile service distribution. In addition, there exists the conflict relationship between service level and inventory holding costs, high quality of after-sales service means that the improvement of inventory holdings, and this will le ad to high cost of inventory and reduce the turnover rate of funds. Therefore, the reasonable service parts inventory pay an important role on the improvement the customer satisfaction, it will also help to reduce the service cost and improve the enterprise profit.Based on the previous research on after sales parts, analysis its importance for the automotive industry and the management situation, combined with F automobile company after-sales parts to study, made reasonable after sales parts reserve principle. Based on the traditional ABC classification method, combining the parts prices, parts flow rate and life cycle of parts classification standard, build multi factor parts classification method, provides a more effective classification standard for the company. Investigation of parts warehouse structure, combined w ith the existed theory, made more reasonable layout of the parts storage structure. Finally, compared the periodic and quantitative inventory control model, combined with the characteristics of the company’s service parts, established an order model suita ble for ordinary parts, then calculated the safety inventory and quality corresponding inventory management level,effectively reduced the cost of inventory under the premise of ensuring the quality of service. Meanwhile, the factors that affect the order quantity of the model are analyzed, tested the reliability of it, formulated the evaluation index of the model which will insure effectively use the of model in the later period.Using the above method, helped the F Company achieved management optimization on aftermarket parts. The results of the model show that set the order cycle to four weeks, the overall level of service remained 98%, constantly optimize the level of each kinds of parts service, can reduce 1.25 million(about 15%) inventory in theory.