The Analysis On Influencing Factors Of High Employee Turnover Rate In High-end Hotels Of Liaoning Province

With the continuous improvement of living standard, Chinese tourism industry has develped rapidly during recent years. The competition of hotel industry, especially star hotels, is increasingly fiercer. Actually, the competition among the hotels is the fight of the talents resources. However, the high employee turnover rate problem always exists. And its influence and severity is expanding every year. This problem has become a common problem in the hotel industry all over the world and has been a constraint of the hotels’ healthy growth.The main purpose of this thesis is to analyse the internal factors that influnce high-end hotels’ emplyee turnover in Liaoning Province. These factors include the employee’s recognition of hotel industry and the job satisfaction. The former factor involves employee’s industry enthusiasm, their recognition on their own work and the influence on their family and social life. The latter one is related to employee organizational loyalty, the relationship with leaders, the guarantee of the work, wages and additional welfare. In this thesis, the employee turnover theoretical model is established and seven hypotheses are put forward. By testing whether these seven hypotheses are true, we could estimate whether the employee’s recognition of hotel industry and job satisfaction have influence on the demission intention of Liaoning Province’s high-end hotel employees. Respondents come from different twelve Liaoning Province hotels(Above four stars).This research establishes a questionnaire of the hotel employee’s turnover influencing factors. And then the questionnaires are distributed and the data are processed. Finally we obtain 884 valid questionnaires. The hypothesises are verified by the hotel employee turnover model which is established by AMOS17.0. The results shows that the employee’s industrial and organizitional enthusiasm and loyalty shows negative correlation with the employee dimission intention. The sense of tedious work, job guarantee and income show the positive correlation with employee dimission intention. The influence on the social and family life, relationship with leaders and additional welfare don’t show the specific influence on the employee dimission intention. Finally, this thesis analyses whether the employee’s individual differences have significant influence on the various employee’s turnover influnceing factors. The gender has no significant effect on the dimission intention, but the employees seniority and education backgraound have significant influences. The innovation of this study: it is the first time that uses the structural equation model to explore the internal factors that influences the Liaoning Province Hotels’ employee turnover. There is little related literature aiming at Liaoning Province high-end hotel, so the results of this thesis have great theoretical and practical significance for the future construction of Liaoning Province high-end hotel human resources departments.