Correlation Study On Human Resource Management Practices Of Hotels And Employee Turnover Intention

Recent years, China’s hotel industry develops rapidly. However, the high turnover rate of employees has become serious obstacle of service level and operating. Only pay attention to the bottleneck of the development, and find science, reasonable ways to solve problems, can hotel grow healthy and stable, as well as fight others in the increasingly tough market condition in the fierce competition.Based on the literature review and human resource management data of Five Stars Hotel in Chengdu, this study constructs a relation model between Five Stars Hotels in Chengdu’s human resource management practices and employee turnover intention, and puts forward the research hypothesis. Based on the sample of front-line staff from five Five Stars Hotels in Chengdu, with the software SPSS16.0,219effective questionnaires were analyzed. Respectively, the correlation between these employees’perception in human resource management practices (including employee relationship management, recruitment and promotion, position design, salary welfare and performance training) and their tendency to leave has been studied. Finally, this paper put forward the corresponding countermeasure, in order to offer a reference to the hotel management.The result shows that:the frontline staffs from Five Stars Hotels in Chengdu have low perceptions on human resources management practices, wherein the training and employee relationship management gets the lowest score. While the inclination to quit gets high scores. In this study, job satisfaction did partly play an intermediary role. This result is different from relative studies before.According to the conclusions of this study, hotels can improve employee relationship management, recruitment strategy, the front-line post design, welfare strategy and enhance the hotel’s performance appraisal fairness and perfect the training system, thus effectively reducing staff turnover intention. Hope that through this research conclusion and suggestions can help hotels reduce loss rate and improve human resource management.