Research On Western Urban Public Traffic Service Quality In China

Public traffic as city of major based facilities, is a city economic social development of lifeline where, is big degree Shang decided has a city of city development level and city governance capacity, with China West area economy of quickly development, citizens of travel range also increasingly broad, travel time cost and economic cost increased, select public traffic as travel way of population surge, makes city public traffic of service quality became more important, in commute time, Traffic in the congested state of the city, urban planning and construction of the metro rail transit and bus route mileage increases, but still cannot solve the traffic congestion problem, high levels of urban public transport services, experience poor ridership. Meanwhile, in the face of Internet competition in the car and the traditional taxi, an urgent need for high quality public transport for urban public transport service, offering comfortable and convenient public transport service, improve travel conditions for urban residents. Therefore, how to improve the quality of urban public transport services to improve travel conditions of the inhabitants of the city became one of the most important issues in the management of urban public transport sector. Based on real issues and has studied Combs, the author raises hypotheses in the Western urban public transport service quality.Selected as representatives of large urban cities in the Western region in Chengdu city, with typical and representative, first visited Chengdu city bus and Metro Group, based on the evaluation index system of urban road traffic management in the urban public transport service quality specifications, analyzing the current situation of public traffic service quality in Chengdu, basically concluded the Chengdu public transport hardware development. Then, the design of public transport based on passenger satisfaction and importance of questionnaires by travel feedback of users to find areas in need of improvement of public transport services, according to the field research for data analysis and processing, quality research on Western urban public transport services proved the hypothesis, to more targeted better, higher quality public transport services in the West... Most assessment West big city public traffic service exists of problem and reasons, and reference developed city public traffic service of experience, and combined West area of geographical features, proposed has strengthening public traffic organization led, and established public traffic collaborative governance mechanism, and development public traffic information service system, and upgrade public traffic priority policy priority efforts three big initiatives, is committed to upgrade Chengdu city public traffic service level, on West big city traffic management sector provides rationalization, Also want to be able to enhance the quality of service of public transport in major cities in the West to provide some reference.