Study On DI Company’s Integrated Facilities Management Outsourcing

With the rapid economic development globalization, the demand for service outsourcing by enterprises at home and abroad is fast growing. Service outsourcing is an effective way for companies to reduce the fixed assets investment and operation cost, improve service quality and risk control, increase customer satisfaction and enhance its core competency. The essence of outsourcing is to focus on its core business and outsource the non-core business based on the division of labors and resources theories. As such, the company can maximize the resource utilization and further develop its core competitive advantage.The concept of Facility Management (FM) is prevalent in recent years, and the Integrated Facilities Management (IFM) studied in this thesis is an extension on FM, including but not limited to facility and equipment operation and maintenance, employee services, EHS services (Environment, Health, and Safety), security services, and other soft services. Meanwhile, the IFM service trends toward large scale and scope rapidly.This thesis discusses the basic economic theories of service outsourcing, company’s core competitiveness, value chain, resources, principal-agent theories and IFM’s characteristics and advantage. By using DI Semiconductor Company real IFM case study, this thesis comprehensively analyzes the company’s IFM status quo, the existing problems and the solutions to cope with the issues. In the end, the thesis proposes the control measures for the future Integrated Facilities Management outsourcing service. The analysis and study of IFM service outsourcing and the DI semiconductor company case study will be helpful and useful for the future study on IFM outsourcing management.