Research On Cutting The Losses Of Automobile Insurance Of A Property And Casualty Insurance Company Of China, LTD., Shandong Branch

The scale of automobile insurance market of Shandong province rose rapidly in2012.The amount of the relative premiums reached￥314.21millions (Tsingtao excluded), grew at18.31%accordingly, the amount of the automobile insurance reached￥256.42millions,grew at15.34%accordingly, but all of the companies suffered big loss, and that led to thelosses of all the companies. The auto insurance of A Property and Casualty InsuranceCompany of China, LTD. Shandong Branch also run into the dilemma of “high premiums,high payout, low benefit”. In the past year, the ratio of auto insurance’s written premiums toall types of insurance was74%, and the relative ratio of its loss to other types of insurancewith loss was96%.This paper combines the practice of A Property and Casualty Insurance Company ofChina, Shandong Branch.Under the fact of high written premiums and reasonable expenseratio, this paper conclude that it is the high comprehensive loss ratio cause the loss, so how totake measures to lower the comprehensive loss ratio is the key to realize the sounddevelopment of auto insurance. Then analyses factors that affect the comprehensive loss ratioby dividing them into human risk factors (farther into moral risk factors and non-moral riskfactors), and natural risk factors, and based on the analysis above,And then combine thecurrent claims flow and situation of A Property and Casualty Insurance Company of China,Shandong Branch.brings forward some problems in dire need to solve, which lead to the highloss ratio, including the control of moral risk, the optimal allocation of claims resources, theskill improvement of relative claims personnel, the quality of the underwritten business and soon. According to the problems above, utilizes the tools of criminal economics, queuing theoryand brainstorming, etc., to advance specific measures to lower loss ratio.The author who has a long experience puts forward the management system ofautomobile insurance market.that on the basis of the measures to raise the costs of relativepeople who may participate in the unreal claims cases and claims quality audit to increase the possibility of being disclosed, combining with Key Performance Indicators evaluation system,message-flat and remote video damage assessment system. At last there is a typical case of A.The finally introduces the outcome of the measures and trends of the index of loss ratio in2013, then points out the aim and direction of automobile insurance claims service of thecompany.