Empirical Study On The Relationship Between Corporate Social Responsibility To Employees And Employee Turnover Intention In Hotel Industry

With the speeding up of global economic integration, the further adjustment ofindustrial structure, service industry bear the more and more important role. Hotel as arepresentative of the service industry, the behavior of enterprises, corporate image hasbeen more and more attention. This hotel in objectively requires not only to promote thegrowth of economic benefits, more to take the initiative to fulfill corporate socialresponsibility. As hotel enterprise is the most important stakeholders, employees and hotelenterprises fulfill the social responsibility of the starting point.The study do empirical research on relationship between CSR and employee turnoverintention from employee’s viewpoint. On the one hand, on the basis of existing researchand related theory, this study reviews the relevant literature and defines the concepts ofcorporate social responsibility, employee satisfaction and employee turnover intention. Onthe other hand, on the basis of literature study and theoretical analysis, this study take ahotel in xi ’an as investigation object, according to the relationships between hotel socialresponsibility and hotel employee turnover intention questionnaire, do the empirical casestudy.Through this theoretical and empirical research,we can draw the followingconclusion:corporate social performance and employee satisfaction have significantpositive correlation;corporate social performance and employee turnover intention havesignificant negative correlation,CSP has significant effects on employee turnover intentionand employee satisfaction,CSP on legal responsibility，discretionary hotel responsibilityhave significant effects on hotel employee satisfaction with the whole corporate andemployee satisfaction with work return. Employee satisfaction with the whole corporatedoesn’t have intermediary role between employees’ social responsibility and employeeturnover intention,employee satisfaction with the work return have fully intermediary rolebetween employees’ social responsibility and employee turnover intention. Someemployees individual attributes exist significant differences in job satisfaction andturnover intention.In real hotel environment, the influencing factors of employee turnover intention isnot only very numerous and very complex, this study can not control all the factors. Due to the limited time and funds, subjects is very difficult to do rigorous sampling, andstatistical analysis technology is limited, the research conclusion cannot be extended to allhotel employees or star hotel;Therefore,Social responsibility and the hotel employeeturnover intention relations research is an area where needs to be more theoretical andempirical research.