Design And Implementation Of Operation And Maintenance Program For An Insurance Group Performance Management System

With the development of enterprise information construction, the IT operation and maintenance services of an enterprise is becoming more and more important. In order to ensure the company’s business information system able to provide efficient and reliable service, a practical program of operation and maintenance and a corresponding operation and maintenance management system is necessary to enhance the level of operation and maintenance in an information department, it also can help to regulate work processes and improve IT service quality.The performance management system mentioned in this paper, which is developed for an insurance group by the Neusoft Group, is a human resources management system. At present, while the system is in the normal operation, it is also in a second development stage at the same time, each modification or adjustment of the function may bring volatility and shortcomings of the business system, which gives a greater challenge to the operation and maintenance. Therefore, it is necessary to establish a sound operational mechanism in order to ensure the service quality of the system.This paper is based on the operation and maintenance practices of the performance management system, proposed a system program of the operation and maintenance, and completed the design and implementation of the relevant operation and maintenance management system, as follows is the main content of the work:1. Analyzes the research status of IT service management, and introduced the concept of ITIL and its implementation at home and abroad. Combined with the features, running environment, usage and operational status of the performance management system, make the collection and analysis of the demand for the operation and maintenance program. And collate the relevant functional requirements such asasset management, operation log management, routine maintenance and management,help desk, knowledge base, logging and so on.2. After completing the operation and maintenance program needs analysis, we compare different technical frameworks, database technology and development environment, and finally select the appropriate technology roadmap. Among them, the overall system architecture is based on J2 EE development framework SSH(Struts2 +spring + Hibernate), use MySQL as the backend database and integrated workflow engine OSWorkflow to manage business processes.3. Based on the technology selection, make the system summary design and complete the overall system architecture, functional architecture, database and interface prototype design work. Further complete the detailed design of the functional modules of the operation and maintenance system, including detailed description of business functions, business processes of operation and maintenance,OSWorkflow workflow process configuration, etc.4. On the basis of the needs analysis and system design, build system development framework, and realize the specific code development of each function module, finally complete the system functional testing and show the display interface.From the actual implementation of the operation and maintenance program, this paper finished the work content very well. It implemented the function index of the operation and maintenance management system successfully, effectively regulate the operation and maintenance processes, it also enhance the efficiency of operation and improve the current level of operation and maintenance of the information sector.