Research And Implementation Of Public Hotline Administrative System Based On Android Platform

Public hotline as a direct bridge of the public and the government communication, not only provides a convenient and effective way for the people to reflect the appeal to the government, and for the government to master the dynamic of the people’s livelihood, improve working methods, improve the service level plays a positive promoting effect. With "12345" public service hotline of rapid development and gradual popularization, the hotline has received a high degree of social concern and public participation. How to guarantee the working mechanism of "12345" public service hotline strongly effective implementation; how to improve the quality of services for quickly and effectively replying the demands of the people; how to make full use of the collection of public demands information to excavate the most concern of the problem of the people, so as to guide the government to make more targeted and timely decisions, has become the focus of increasing concern to the government. Under this background, the "Internet plus" concept is introduced to the government platform, to enhance the government administrative efficiency, improve government public service ability has very important practical significance.According to the urgent needs of government departments, and combined with the development trend of mobile Internet, this paper studies and implements a public hotline administrative client application based on Android platform. In addition, according to hotline center does not make full use of existing advanced technology to excavate effectively for the collection of public demands information, failes to for the government to formulate corresponding policies provide timeliness of reference. This paper uses data mining technology to public demands information by cluster analysis, the integration of people’s livelihood issues, and shows the hot issues by the client application.The research work of this paper mainly includes the following aspects:(l)Optimize the internal management mechanism of government departments. In view of the present government departments in dealing with the demands of the people, there are perfunctory and prevarication phenomenon, this paper with refining roles, enhancing supervision and improving the supervision mechanism, optimizes the internal management mechanism of government departments.(2)Study on system architecture. By comparing the present the most widely used system architecture model, and combined with the system requirements, this paper designs overall architecture of the system. And respectively on the server architecture, framework for the client and the client function module are analyzed and designed, and the choice of database, data interaction is studied.(3)Clustering analysis is used to deal with the information of public appeal. This paper uses K-means algorithm to carry on text clustering for the public demands information, and according to the limitations of K-means algorithm, through use of maximum and minimum principle effectively overcomes blindness of the selection of k and initial clustering center.(4)The specific implementation of system. Each function module of the system is developed and realized, including the login module, the main function module, the work order management module, the knowledge base module and the account information module. System security problems are discussed in this paper, through use of AES algorithm to encrypt the SQLite database, and use SSL and VPN technology, to ensure the security of data storage and network in the system.At present, the client application has been put into practical application in places such as Dongguan and Zhuhai, and has obtained widespread praise in government departments.