After Sale Service Data Processing System Based On MATLAB And Access

In the customer service of automotive products, it produces a large amount of data. Through the valuable information contained in the data mining of customer service, we can not only evaluate the existing products overall situation,find products quality problems hidden in the data, solve the quality problems in the process of using, but also reasonable classify date of the customer service will provide data sources for the wrong pattern recognition and reliability analysis research.Due to traditional data processing about customer service,it has these shortcomings including computing inconvenient,costing a long time for early warning,finding problems quite late,can’t solve the practical problem and cannot forecast and control problems.it has been unable to satisfy the company customer service data processing on the product requirements, as the product sales gradually increased, the increase of market share, product data corresponding to the customer service is increasing from the geometry number, customer service is the traditional data processing methods can not satisfy the requirements of enterprises, therefore, it must have a set of accurate and efficient customer service data processing system to complete the task. In this situation, MATLAB and Access customer service data processing system which based on the development and application was born at the right moment.This essay is based on the data of a certain car company’s CD players sales as the research object, through the comparative analysis of the data mining algorithm,obtained from the description of the wrong classified method.that classifies the input keyword search. Based on that, through the preparation of MATLAB GUI application,you can click just few simple button to complete the procedures for all functions.Through the establishment of the Access database, it has realized the data input /output customer service failure, fault diagnosis, generate professional reports and other functions. Customer service data processing after the completion of the system,basically it satisfied for the requirements of the customer service data processing.