Design And Implementation Of Java-based Telecommunication Voice Service System In Zhejiang Province

As the basic industry of communication industry, voice service has always been the important issue focused by communication operators. Market competition has been intensifying with a wide range of development of voice service. Tremendous changes of telecom market structure make voice services faced with heterogeneous and homogeneous competition at the same time. The rapid development of mobile communications, IP communications services and networks makes the monopoly of fixed-line telephone in the voice service quickly broken. People’s demand for voice is multi-level, but as the most basic need, calls only provide interaction of voice information. In a further step, users want to be able to more convenient communication. Along with diverse technology platforms and communications carriers, the development of the Internet and VoIP technology has contributed to the telecom network and IP network voice business integration.The Smart Answer Call Center developed in this issue is a synthesized system which is integrated by customer service, billing tent and settlement. This system aims at establishing a unique provincial customer service, billing and settlement center in Hangzhou, Zhejiang province which can complete customer service, billing, settlement and accounting process of the whole province intensively. And at the same time, opening receptions of each city are connected with the provincial center.Based on the first phase, this system continues to integrate voice service settlement system and establish a comprehensive settlement system for voice service. Beyond that, this system makes it possible to form four comprehensive settlement systems on the group level for settlement service which are corresponding to voice, value-added, data and Internet. With making use of existing mature CTI technology, IVR technology and Voice XML flow control, this system makes the existing call center system much more intelligent.With using J2 EE technology and MDO framework, we complete the requirements analysis, design and realization of the MDO customer service platform. We also complete the design and realization of interactive interfaces between the first level customer service platform and aspire customer service platform. The results show that the MDO customer service platform runs faultlessly and database optimization was realized by using the caching mechanism partition table which makes it possible to speed up the query speed. In terms of interface design, with using HttpClient to simulate HTTP clients and XStream to do packets analysis and construction, we ensure the accuracy and security of forwarding packets.