Research And Implementation Of Broadband Service Order System Based On WEB And SMS

As broadband business license plate opening, China Mobile began to expand broadband business since 2011.China Mobile has been focused on the mobile communication ago, broadband service is an emerging field, therefore in the broadband business development process, there are still many problems for the whole business process of broadband services, customer satisfaction is very low。From this point, the purpers of the broadband service work order system is to fundamentally change the management mode, improve customer satisfaction.According to the broadband business process, We select B / S architecture, Microsoft. Net technology, and Visual Studio 2005 integrated development tools. With regard to the database, we use Microsoft SQL Server 2000.Application servers is IIS6.0.We apply the idea of the software engineer during the program development. First of all, we need to analysis the system require, and use object-oriented technology to build the modules. We draw the use-case diagram and total design the system. Then we divide the system into many parts, including user management, community management, work order management module and database. We detail design the system, including system process design and database. We use WEB and SMS to solve work order inteligent flow, automatic configuration of network parameters, automatic customer satisfaction survey and recording device automatically, the intelligent level of business processes,management efficiency and service quality arec greatly improved, improve.We use the most widely used MyEclipse programming platform as well as the mainstream programming ideas and technology, In order to more convenient for users to use,we use the Internet to build this system and use a variety of new technologies, including Ajax asynchronous refresh, SSH technology to achieve.