Design And Implementation Of The Ticket Module On Operation And Maintenance Information System For Communication Station

Having thoroughly changed the traditional way of working and reengineered all kinds of business process, the usage of information system, which is based on workflow engine connecting various relatively independent departments, has become the key factor for the major telecom operators to enhance the core competitiveness of enterprises. It has also played a prominent role in the operation and maintenance management.In China, with the rapid development of communication technology and diverse customer needs, it has been difficult for the traditional management mode of telecommunication maintenance unit of special industry to adapt to the new environment and the needs of the market. In order to solve these problems and increase the efficiency of network maintaining work, making the procedure more scientific and operational, it has become necessary to reengineer the traditional organization and business process.In this paper we will first introduce the research background of Beijing Unicom and a certain unit. Then we’ll have in-depth analysis of the similarity of the overall development strategy of the both units, and the difference between two units in local business requirements, maintenance mode, and network system. We hope we could address the problems in the business process, and necessity of business process reengineering. Then, based on the contemporary theory of business process reengineering, we will analyze the feasibility of the certain unit for process reengineering, setting up the general idea of ‘changing the idea, setting tasks, establishing institutions, reengineering process and building up systems’.The essay attempts to develop a standardized process and determine the business process reengineering program in ways of business management, technical analysis, customer service, troubleshooting and other related aspects. Through the preliminary practice, this scheme is proved especially efficacious in the lifting of the quality operation and maintenance. In order to ensure the ultimate realization of strategic objectives, we still need to build a service-oriented, process clear, scientific and standardized operation and maintenance management system. Based on the above factors, in the last part of this paper, we will carefully analyze the current and future needs, and design a ticket module which is one of the core modules of the operation and maintenance information system for communication station.This ticket module can easily set different workflows for different types of work orders, achieve all kinds of work orders including distributing, receiving, checking, monitoring and archiving. Each step of the process will be alerted to relevant personnel.