| In daily production and life, the power in all walks of life have played a key role as a key sector of the national economy and infrastructure sectors, the development of electric power enterprises play an important role in all walks of life cannot be replaced. With the power of marketing to production-centric to consumer-centric, in order to provide better service to consumers, the application of computer technology to power enterprise consumer-centric service philosophy, design and development of electric power customer service platform software, and the development of this system, as all walks of life to provide a good basis for services provided.According to the relevant analysis, this scheme uses two current popular technology, the first one is; second is technical, but also integrated into the database, such as cross-integration programs to achieve the power system problems related processing. After a lot of tests, based on analysis of the resulting data, the program can be a very good solution at this stage of power system problems, while improving performance and improve the safety data is still based on the original, the whole system to achieve a sustained and maintainability. In a comprehensive set of solutions is composed of many sub- parts, the first part is the power system fault reporting; second part is a global arrangement system; The third part is the processing system failures; fourth is a return visit composition, etc. these parts, in order to our customers a perfect service system, such a customer-centric sales program to obtain customer satisfaction.Based on the basic situation of the author Chengdu Electric Power Electric Power customer service, customer service centers around the power system design and research on the subject, on the basis of the establishment of the power of customer service software on the platform to achieve integration and customer demand for electrical equipment management, by design customer management and troubleshooting functions, strengthening the power play to the advantage of the customer service center system. Power Customer Service Center system established to strengthen the quality of service enterprises, and improve good corporate image. While the power companies to adapt to a modern market economy, to provide support for various business applications, so that enterprises have achieved good economic returns in a market economy.This paper studies the design and development of electric power customer service center. Related projects and system design of the system results demonstrate the functionality of the system tested to meet the needs of the customer service center in Chengdu Power Authority electricity system, while troubleshooting, repair management to achieve a lower electricity customer service platform business expansion. Further enhance the system performance, customer service center to promote the power system more reliable and secure.Finally, the author for the application and development of the power system, customers were summarized and concluded on this basis put forward higher requirements to power customer service center system, electric power customer service system development work in the future is a more complicated the project, which requires further refinement, and further exploration. To be able to build more reliable electric power customer service systems. Power Administration to improve the quality of service. I will continue to strive to build a more reliable electricity customer service center system. |
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