Research And Application Of Shanxi Power Supply Servlce Quality Evaluation System

The ultimate goal of service quality to carry power grid enterprises evaluation is to improve the service capabilities, which must first establish normal service quality evaluation system, powered to detect deficiencies in the service to take quick and effective way to improve the way in order to continuously improve service level, and enhance competitiveness. Shanxi company on the basis of proposed "to maintain the domestic first-class level, leading national evaluation of the direction of development, the construction of a world-class service quality evaluation system" goal.Power supply service quality evaluation system is a normal service quality evaluation, monitoring, control mechanisms system, with the rapid development of science and technology techniques to automate access, automatic summarization, automatic statistics, the data collected between different business systems, as the basis for data stored in the database; then index evaluation formula based on the underlying data analysis calculated the underlying index stored in the system; Finally, calculated on the basis of mutual relations step by step evaluation model specified in terms of the underlying index index score, through a variety of graphics, charts displayed. After a needs analysis, design, detailed design, code programming, testing, and a series of development process, power supply service quality evaluation system of quality evaluation of the functional modules, manual entry module, backstage management module have been achieved.This paper focuses on the national network of Shanxi Electric Power Company to build supply services covering all aspects of internal and external evaluation of the combination, based on proven management theory and evaluation system to be innovative; utilization in the construction of evaluation system to achieve automation of the evaluation process, the evaluation results of digitization, evaluation findings into practical use. Promotion services through the construction of power quality evaluation system so that provincial companies and managers around the city on the quality of service levels subordinate units have a more accurate, more comprehensive and timely understanding, which will help them to better manage related businesses, improving the whole Status provincial electricity services management, promote the improvement of power quality services in the province.